Thank you for shopping at Mediscount.in.
We strive to provide genuine healthcare products and a smooth shopping experience.
Please read our Refund & Return Policy carefully to understand your rights and responsibilities.

1. Products Eligible for Return

Due to the sensitive nature of medicines and healthcare items, returns are accepted only under the following conditions:

✔ Wrong product delivered

You received a different item than what you ordered.

✔ Damaged or defective product

If the item is broken, leaking, expired, or physically damaged at the time of delivery.

✔ Missing items

If any item from your order is missing.

✔ Package tampered

If the parcel appears opened or tampered during delivery.

2. Products NOT Eligible for Return

To maintain safety, hygiene, and regulatory compliance, the following items cannot be returned:

• Opened or used medicines
• Temperature-sensitive medicines
• Personal care items (cream, gel, ointment, lotion, oral care, skin care, hair care)
• Consumable health products (vitamins, supplements, food items)
• Products without original packaging
• Free items or promotional products

These restrictions comply with standard healthcare & pharmacy return guidelines.

3. Return Request Timeline

You must raise a return request within 48 hours of delivery.

Requests submitted after this period may not be accepted.

4. How to Request a Return

To initiate a return, contact our support team: